Frequently Asked Questions

Is sand included?

Yes! While there are a number of different materials that can be used, sand works the best. We've tested many different types of sand and alternative materials searching for the best pattern maker and found a winner. Our sand is hand washed (to remove any powdery residue) and 100% silica free.

How do I know if it will work with my phone?

Bluetooth is all that is required to connect and use the SoundScribe. This includes mobile phones and tablets (iOS and Android) as well as a computer (Mac, Windows, Linux, etc). Nearly all laptops come with Bluetooth capabilities which will allow you to connect and use SoundScribe.

Is a phone, tablet, or laptop required to use SoundScribe?

We offer 2 different SoundScribe models... SoundScribe and SoundScribe Plus. SoundScribe is wireless only requiring a Bluetooth equipped device to operate. SoundScribe Plus comes with a 3.5mm auxiliary input that is primarily meant for a microphone but can also be used for playing sound from any amplified device or mixer. You could even use the input with your phone, tablet, or laptop in the case where Bluetooth connectivity is undesired.

Can you play music through SoundScribe?

Yes! SoundScribe is a Chladni plate and Bluetooth speaker capable of playing any type of music. While sound quality is quite good, Cymatics is the focus with music as an added benefit. Volume is enough to fill a small room.

Does music produce patterns?

Yes! Music is a different type of Cymatics experience and works best with certain types of music. Slow moving Classical music works best as you can see patterns transition from note to note.

I bought a SoundScribe. What else do I need?

Everything you need to use and maintain the SoundScribe is in the box. Aside from that, you only need a Bluetooth device and an app to generate the sound frequencies. Links to a number of free apps and frequency resources are provided in our Getting Started page. We also have a YouTube channel with many different pattern producing tones to experiment with.

Can SoundScribe be disassembled?

No. Many people have asked if they can paint their SoundScribe. You can paint it, but you'll need to carefully mask off the plate as it cannot be removed. Painting is not recommended.

Do you accept returns?

All units are fully tested and checked for quality previous to shipment. If the unit is damaged upon delivery or does not function (i.e. issues with audio or Bluetooth connectivity), you are welcome to return or exchange the unit. To initiate a return, message us with a description of the issue within 7 days of delivery. If we cannot help you to resolve the problem, a return shipping label will be issued and payment will be refunded or the unit will be replaced.

If the unit is fully functional and you decide that Cymatics just isn't for you, you are welcome to return the unit within 7 days of delivery. To initiate a return, message us within 7 days of delivery. Buyer is responsible for return shipping and there is a $35 restocking fee. A refund will be issued, minus restocking fee, upon return of the unit assuming there is no obvious damage or excessive wear and tear of the returned unit.

For all eligible returns, the unit must be returned using the original box and protective packaging with any/all sand removed from within the unit. This is required in order to prevent damage during return shipment.

Still have a question?

Contact us and we'll get you an answer ASAP.